Overview
Assessments in NeuronCx let a call get automatically evaluated for quality — the AI listens to (or reads) an interaction and scores it against a defined set of skills and parameters. The evaluation chain works like this: Skill Dimension → Schema → Parameters → Rubric + Prompt → evaluated by AI- A Skill Dimension is a category of ability being measured (e.g. Product Knowledge, Brand Standards).
- A Schema groups related Parameters under a form.
- Each Parameter carries a Rubric (the scoring rule — a score, a flag, or a sentiment) and a Prompt (the instruction the AI uses to judge that parameter against the call).
- The AI runs through every parameter and produces a scored, flagged, and summarized result for the call.
This setup touches three areas of the NeuronCx dashboard:
- Apps — where forms, schema, parameters, rubrics, and the workflow are configured
- Cx Ops — where agents are added, and where results and audits are viewed
Prerequisites
Before starting a new assessment setup, gather the following from the client:- Agent list — the customer executives who will be assessed, along with their branch/location.
- Assessment parameters and agent scoring — the specific skills, questions, and scoring criteria the client wants each call judged against.
These details are unique to every client engagement and shape everything built in the steps below.
1. Skill Mapping Setup
Skill Mapping is the foundation — it defines what abilities are being measured before any form or workflow is built. The entire flow — creating skills and mapping them to parameters — happens on one screen: Apps → Forms → [specific form] → Skills tab.1
Open the form's Skills tab
Go to Apps → Forms (third icon in the toolbar) → open the relevant form (e.g.
Conditional Assessment Form) → select the Skills tab, alongside Schema, Parameters, Rubrics, and Adhoc Runs.2
Filter by schema
Use the radio buttons at the top — All, or a specific schema (
Flagging, call_handling_soft_skills, Appointment_service_assessment, Telephone etiquette, Brand_SOPs_Common, Upselling_Cross) — to narrow the list to one schema’s skills.3
Review the Skill → Parameter table
Each row pairs a Skill (with a unique bracketed ID, e.g.
[6491] Courtesy_Empathy) to its Parameter, prefixed by the schema it belongs to (e.g. call_handling_soft_skills- courtesy_empathy).A single skill can map to more than one parameter — for example, [6489] Upselling_Offers maps to both Upselling_Cross- Salon_Upselling_Offers and Upselling_Cross- Clinic_Upselling_Offers.4
Add a new skill-to-parameter mapping
Click + MAPPING (top-right) to create a new skill and map it to a parameter under the appropriate schema.
Each schema’s parameters are named with the schema as a prefix (e.g.
Appointment_service_assessment- objection_handling), which makes it easy to trace a skill back to the schema — and therefore the score bucket — it contributes to.1.2 Skill Definition
Once the skill attribute is onboarded, define its structure and the actual skills within it.1
Assign Property Types
Open the attribute’s edit screen. Under Property Types, add subskill slots (e.g.
Subskill_1 through Subskill_5) using + Add. These are the placeholders that will later hold real values.2
Define Skill Dimensions
These property-type slots get filled in as actual Skill Dimensions — the categories being measured. Example dimensions:
Product Knowledge, Brand Standards, Communications Skills, Conversion Skills, Booking Process, Specialized Skills.3
Attach payloads (subskills) to each dimension
Open a specific Skill Dimension (e.g. Product Knowledge) and, in its payload table, attach the real values for each subskill slot.Example — under Product Knowledge:
- Subskill_1 → Rates And Packages
- Subskill_2 → Membership Benefits
- Subskill_3 → Offers and Deals
- Subskill_4 → Hotel Details
2. Forms, Schema & Assessment Definitions
With skill dimensions defined, the next step is building the form the assessment will run on, and attaching the schema, parameters, and rubrics that drive scoring — all done under Apps.2.1 Forms
1
Go to Apps → Forms icon
In the Apps section, use the icon toolbar at the top: the Forms icon is the third icon in the row (next to Workflow, and before Settings and Reports).
2
Select a Form Type tab
Forms are organized under tabs — All Forms, MultiPurpose, WAF, Order, Insights, Assessments, OCR, Transcription. For assessment setup, use the Assessments tab.
3
Review the forms list
Each row shows Status, Form name and ID, the Workflow it’s tied to, and its attached Schemas.
4
Create a new form
Use + New Form to create a form of the current type.
A form’s Modality (text or audio) and Bot Channel (WhatsApp or Phone) are shown alongside its name in this list.
2.2 Schema
Click into a specific form (e.g.Conditional Assessment Form) to open its detail view. This view has its own tab bar: Schema, Parameters, Skills, Rubrics, Adhoc Runs.
1
Open the Schema tab
This is the default tab when you open a form. Toggle Active Schemas to see currently active schemas.
2
Read the schema table
Each row shows an Id - Status, the Schema name, its Weightage (e.g. 20, editable via the pencil icon), and its linked Attributes. Some schemas are marked Conditionally Compiled — meaning they only apply under certain conditions (e.g.
Brand_SOPs_Common only compiles for Brand_SOPs, Upselling_Cross only compiles for Upsell_cross_sell_assess).3
Add rules, conditions, or a new schema
Use + RULE, + CONDITIONS, or + SCHEMA as needed.
2.3 Parameters
Still inside the same form detail view, the Parameters tab (next to Schema) lists the individual things being scored.1
Open the Parameters tab
Filter by schema (All, or a specific schema) to see its parameters.
2
Review each parameter's Rubric and Prompt
Every parameter row shows:
- Rubric — the scoring rule, e.g. “Maximum score of 20” or a flag like “Flagged as rudeness_coercion”
- Prompt — the instruction text the AI uses to judge that parameter on the call
3
Cross-check against the Rubrics tab
The Rubrics tab (also in this form’s tab bar, alongside Skills and Adhoc Runs) shows the rubric definitions available to attach to parameters.
2.4 Assessment Definitions
Under Apps → gear/Settings icon, three additional definitions support scoring:- Assessment Typology And Rubrics — the types of rubrics available
- Assessment Flag Definitions — definitions for flag-type parameters
- Assessment Sentiments — definitions for sentiment-type parameters
3. Attribute Mapping
Skill Dimensions on their own don’t drive scoring until they’re mapped to a form’s schema.1
Go to Apps → gear/Settings icon → Attribute Mapping
Only forms with attached rubrics appear in the left-hand form list.
2
Select the form
Choose the relevant form (e.g.
Ovum_Agent_Skill_Assessment) to see its existing mappings.3
Map each Skill Dimension to a Schema Key
Each row pairs a Skill Dimension (e.g. “Greeting”, “Maternity Package Details”) to a Schema Key (e.g.
Soft_Skills_Audit, Filtered_Maternity_Calls). Use + MAPPING to add a new pairing, or the pencil icon to edit an existing one.
4. Adding Agents
Agents are the customer executives who handle the calls being assessed.1
Go to Cx Ops → Supervisor Console → Agent List
This shows every agent with their current status (Online, On Break, Offline), External ID, and Queue.
2
Add a new agent
Click + Add Agent and fill in the agent’s details.
3
Allocate the agent to a branch
Assign the agent to their branch/queue so their calls and scores are tracked under the right location.
5. Creating the Workflow
The workflow is the engine that actually runs the assessment — transcribing the call, applying the schema, and scoring it against the rubric.5.1 Workflow Blocks
1
Go to Apps → gear icon (Resources and Settings)
This panel lists every configurable resource: Prompts, Response Schema, LLM Functions, Files, Workflow Blocks, and more.
2
Open Workflow Blocks
Select Workflow Blocks (“Create and Edit Workflow”) to see My Blocks and All Blocks, listing every block with its Id, Block Name, Description, and Type.
5.2 Creating a New Block
1
Click + BLOCK
This opens a modal to create a new workflow block.
2
Fill in the Block Label and Attribution Type
Give the block a label, then pick its category from the Attribution Type list (e.g. Cart, Support, Booking, Form Inputs, Cloud Telephony, Transcription Workflow, Analytical).
3
Attach the block
Click ATTACH to finalize (enabled once required fields are filled).
5.3 The Workflow Canvas
Opening a workflow directly (via the arrow next to it in the Assessments list) shows its visual node pipeline — the actual sequence of steps a call goes through. Example pipeline for a call quality assessment workflow:- UserDetailsAugmentation — enriches caller/user details
- Landing number condition check — checks the number/routing
- Transcribe and qualify for assessment — transcribes the call and qualifies it for scoring
- LLM_Schema_Generation — generates the assessment output per schema
- Branches into CallQualityIterativeForms, VOX Form Schema Extraction, and AssessmentRubricsFunction — which applies the final rubric scoring logic
